Striving towards Excellence

-Karthik Gurumurthy

It is important to know how to defuse anger. It is more important to remember the following when you are angry.

• Keep short accounts: This serves to minimize the pent-up emotions that lead to anger.
• Think before you speak: If you dump the whole emotional load first, without thinking , you will spend more time than you care to imagine cleaning up the mess.
• Describe how you feel: Please express how you feel preferably in a controlled tone of voice; you are more likely to create a cooler atmosphere.
• Seek resolution quickly: WIth experience, I have learned that anger left to fester becomes a deep emotional infection that only gets worse at time passes.