The best leaders don't waste time. They have the unique ability to cut to the chase, and say it in a few well-chosen words. This simplicity enhances message clarity and demonstrates respect for others' time. The same direct communication styles have a way of carrying over to process design as well. Just as words are not wasted, neither are steps or time. Respect for simplicity and the real business at hand reinforces strong interpersonal relationships. In contrast, long-winded complexity distracts. But what taking the time to just shoot the breeze, to show you're a regular person, to develop a relationship. The truth is you are usually interrupting someone's workflow. It only takes a second to smile or give a person a pat on the back. Do this instead!.