What I learned from Raju Pandu
May 23, 2013
-Karthik Gurumurthy
I wanted to use this opportunity to talk about someone whom I learned quite a bit through his words as well as actions.
Few years ago, I had the opportunity to meet a gentleman named Raju Pandu. Raju is a very accomplished individual both in the corporate arena as well as a self made successful entrepreneur.
When I met him for the first time, he projected a totally 'in the moment' focus on each person he met. Raju exuded warmth; he seemed a man genuinely interested in liking you and not concerned with whether or not you liked him. How much of that was genetic and how much developed I can only speculate. All I know is that I was, in that brief moment of meeting, totally charmed by a person whom I do not know much about.
I would refer Raju as a charming personality. By charming, I am not talking about table manners, good looks or being a snappy dresser. I am talking about something much more profound. True charm is something that goes beyond mere appearance. It is that ability some people have to create extraordinary rapport that makes others in their presence feel exception. Charm has an engaging quality to which we respond powerfully and emotionally instinctively.
What is fascinating about Raju that I looked mesmerized by him?
When he speaks to you, it is as though you are in a cocoon with him. No one exists in the world for him but you. And when he listens, he listens as though every word you say is important and needs his undivided attention. Though this happened more than ten years ago, I remember it like it was yesterday. What is the secret of his charm? He know how to make others feel important.
What letter makes your parents or teacher happy when they see your transcript?
A's..Same one goes here. To be charming you need to have 5 A's..
- One is Accepting the person as who he is without any limitation..
- Second is Appreciating what they have done. You say 'Thank you" on every occasion, for any large or reason. You make a habit of thanking everyone in your world for everything they do. Robert A Eckert who was the CEO of Mattel between 2000 and 2011 emphasizes the importance of thanking in the Harvard Business Review article (Two most important words) (Apr 2013).
- Another critical ingredient in being charming is Approval. Entrepreneur Rick Fairchild says "Kids cry for it, Men die for it." All humans have a deep subconscious need for approval of their actions and accomplishments.
- Admiration. When you give people a genuine, sincere compliment about a trait, possession or accomplishment, they automatically feel better about themselves. They feel valuable and important. Last not but not the least..
- Attention: When you pay close attention to other people, the more valuable and important they will feel they are, and the more they will like you.